SaaS Onboarding Diagnostic

How much revenue is leaking from your onboarding?

Get a comprehensive diagnostic with benchmarks, projections, and a personalized onboarding optimization plan.

Your SaaS Metrics

Trial users per month

Trial-to-paid rate (%)

Hours to first value

Support tickets per 100 trials

Customer LTV ($)

Manual touchpoints required

First month churn (%)

Avg support ticket cost ($)

Activation rate (%)

Days to activation

NPS Score (-100 to 100)

Feature adoption rate (%)

Diagnostic Results

Critical Inefficiency(25/100)

Monthly Onboarding Loss

$71,175

That's $854,100 per year

AI Analysis

Your onboarding is a critical bottleneck hemorrhaging $71,175/month. With only 12% conversion, 4.5 hours to first value, and 15% first-month churn, you're losing customers at every stage of the journey. The 176 users lost monthly could transform your growth trajectory. Immediate onboarding automation is not optional—it's survival.

Only 12% trial-to-paid conversion rate

Losing 176 potential customers monthly worth $35,200/month

4.5 hours to reach first value moment

Every hour of delay reduces conversion probability by 8-12%

15% first-month churn rate

Losing $21,600/month in already-converted customers

35 support tickets per 100 trial users

Spending $4,375/month on avoidable support

Only 45% of users reach activation

55% of trial users never experience core value

Metric	You	Average	Top 20%	Elite 5%	Status
Trial-to-Paid Rate	12%	12%	20%	30%	Average
Time to First Value	4.5 hrs	4 hrs	1 hrs	0.3 hrs	Below Average
First Month Churn	15%	12%	5%	2%	Below Average
Activation Rate	45%	50%	70%	85%	Below Average
NPS Score	35	30	50	70	Average
Feature Adoption	30%	35%	55%	75%	Below Average

Projected losses if nothing changes

30 Days-$71,175

90 Days-$213,525

12 Months-$854,100

Accelerate Time to First Value

Implement guided setup wizards and pre-configured templates to get users to their 'aha moment' faster.

Reduce TTV to under 30 minutes, boost conversion by 23%

Deploy Behavioral Email Sequences

Set up automated, behavior-triggered emails based on user actions and inactions.

Increase trial-to-paid rate by 5-8 percentage points

Implement Customer Health Scoring

Track engagement signals to identify at-risk users and trigger proactive interventions.

Reduce first-month churn by 40-60%

Build Self-Service Knowledge Base

Create interactive tutorials, video guides, and contextual help to reduce support dependency.

Cut support tickets by 50%+, saving $2,188/month

Gamify Onboarding Progress

Add progress bars, checklists, and milestone celebrations to drive completion.

Boost activation rate by 20-30 percentage points

Personalize the Onboarding Journey

Segment users by use case and customize their onboarding path accordingly.

2-3x improvement in engagement metrics

Immediate Action Required

You're operating below efficiency standards. Automate core workflows before scaling or hiring.

Potential recovery: $71,175/month