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SaaS
Customer Success Pipeline
B2B SaaS
The Problem
- •B2B SaaS company was losing customers during onboarding due to slow setup times and reactive support
- •CS team was overwhelmed with 3+ day response times
- •Monthly churn was 9%
The Solution
- •Designed an intelligent onboarding pipeline with automated check-ins and personalized setup guides
- •Implemented predictive churn detection monitoring user behavior
- •Auto-triggers interventions before customers disengage
The Outcomes
Onboarding Time
14 days → 3 days
Churn Reduction
-34%
Support Ticket Volume
-58%
Technologies Used
ReactPostgreSQLAI Predictive ModelsEmail AutomationSlack Integration
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