3PL Fulfillment Automation

The Problem

• •A 7-figure e-commerce operation was bottlenecked by manual order processing, inventory management, and fulfillment tracking
• •Errors spiked during peak seasons, inventory mismatches caused overselling, and customer complaints were rising
• •Scaling was impossible without hiring an army of coordinators

The Solution

• •Connected Shopify, 3PL API, and inventory databases into a single operational system
• •Auto-processes orders and syncs inventory in real-time
• •Auto-processed orders with rule-based routing and anomaly detection
• •Sends customer updates automatically
• •Customer notification engine that sent branded SMS/email updates for shipping events
• •Built a customer support AI Agent with omni-channel response (email, sms, even calls)

The Outcomes

Technologies Used